Download Warranty Policy here.
Elite ProAV® Warranty Policy Terms and Conditions
What is Covered:
Elite ProAV® warrants its products to the first purchaser, if purchased new and operated in the United States or Canada, to be free from defects in workmanship and materials (*exceptions provided in next paragraph) for a period of (5) years from the date of original purchase. Freight and Duty are excluded in Canada.
During the warranty period, customers in Canada, Hawaii, Alaska and Puerto Rico are covered for parts and replacement screens at no charge, but are responsible to cover the cost of shipping. Elite ProAV® also reserves the right to provide repair services under warranty, where the customer is responsible for the shipping cost both ways. Please be advised that Elite ProAV® is not able to issue call tags (carrier pick-ups – prepaid labels) outside of the 48 continental states.
*Refurbished products purchased directly from Elite ProAV® are warranted for a period of (90) days from the date of original purchase. This differs from the 5-year warranty for new product as stated in the paragraph above.
*(For end-users calling on an installation), please contact your installer for the warranty policy pertaining to your installation. It is especially recommended for contacts outside of the US to contact your point of purchase.)
Instructions on getting RMA service for a defective projector screen:
- Description of product and its problem
- Proof of purchase
- The product’s serial number
- Completion of our online warranty claim form: www.elitescreens.com/rmaform
*Please Contact the Elite ProAV® support team for assistance if needed at firstname.lastname@example.org.
*Note Important change in Elite ProAV’s shipping policy for Canada: As of 3/5/2015 Elite ProAV® can no longer ship replacement screens under warranty for LTL – sized packages (packages that are greater than 108″ in length) to Canada. If you live in Canada and your screen was damaged during shipment or if you need warranty support, please contact your local distributor or reseller for service.
If your product is missing parts, Elite ProAV® will replace the parts without any charge, including shipping and handling (US Only). The offer is contingent upon reporting your claim within (7) days of receipt. If you report your claim after (7) days of receipt, but within (30) days of receipt, Elite ProAV® will, at its option, replace the part without charge, but you will bear the cost of shipping and handling. If you report your claim after (30) days of receipt, you will bear all costs to replace the part. *Canadian customers, please be advised that the warranty covers items that need to be replaced, however, you will be responsible to cover the cost for the shipment of parts and replacement screens, plus taxes and duties imposed by customs.
Returns and Exchanges during warranty period:
If a return is needed for repair, Elite ProAV will issue you a Return Merchandise Authorization (“RMA”) Number. This number is valid for (15) days from the date of issue, and is required to process any returns. A returned item sent to Elite ProAV without a visible or valid RMA Number is subject to refusal by Elite ProAV. You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit. Improper packaging of the product can seriously damage the screen and will not be covered under warranty.
Once a returned product is received, Elite ProAV will, at its option, replace the product or part without charge, including ground service freight. The replacement product or part may be new or refurbished to Elite ProAV’s standard of quality, and is subject to stock availability. Elite ProAV’s liability for replacement of the covered product will not exceed the original retail selling price of the covered product. Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty.
What is Not Covered:
This warranty is not transferable and does not cover product purchased by another end user from the initial buyer. This warranty does not cover incidental damages, such as general inconvenience, loss of time, loss of use, or installation costs of defective, repaired or replaced product. This warranty does not cover product that has been damaged or rendered defective as a result of (a) neglect, abuse or misuse; (b) modification from its original design; (c) improper use or installation of products not manufactured by Elite ProAV®; (d) service provided by anybody other than Elite ProAV®; (e) installation/use in abnormal mechanical or environmental conditions; (f) unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.
Each party is responsible for one-way shipping during the warranty period.
Elite ProAV® does not warrant against freight damage, concealed or otherwise, unless product is shipped directly from an Elite ProAV® facility. You must contact the vendor and the delivering carrier to report freight damage within (7) days of receipt. Failure to report freight damages within the carrier’s guidelines may result in you bearing all costs of return and replacement.
THIS LIMITED WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. ELITE PROAV®, INC. DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANT ABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. THIS LIMITED WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS, AND THE END USER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, ELITE PROAV® SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE ELITE PROAV® PRODUCT, OR FOR LOST DATA OR LOST SOFTWARE WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY.
In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
ENR-G Program, 5% Discount on all “Educational, Non-Profit, Religious, and Government/Military” organizations:
As part of the 5-Year Warranty, Elite ProAV® also offers its ENR-G program that provides a 5% discount for purchases by “Educational, Non-Profit, Religious, and Government/Military” organizations and is available to qualified Elite ProAV® Professional AV resellers, distributors and integrators.
This discount is calculated as 5% off for all repeat purchases and is available exclusively to Elite ProAV® dedicated customers. The program serves a dual purpose of granting our resellers, distributors, and installers an opportunity to increase customer sales margins while offering a discount incentive for our Elite ProAV® end users at the same time.
Elite ProAV® does not provide warranty coverage outside of USA and Canada. Warranty coverage in Canada does not include Freight and Duty. Elite ProAV® International Warranty will be provided directly by Elite ProAV® International Distributors. Please contact the Authorized Reseller or Distributor for more information on warranty coverage, terms and conditions.