Return for Credit Form (Direct Dealers/Resellers only) - EliteProAV - Providing an array of dedicated commercial grade projector screens to professional integrators.

Product that is non-damaged, opened, or unopened (factory sealed) may be returned within thirty (30) days from purchased date.
- Unopened/ returned without damage = Full credit (no refund on shipping costs )
- Open Box return – unused/unassembled with no missing parts and no damage = 25% restocking fee (no refund on shipping costs)
  Please note:
  For all DarkUST, DarkUST 2 related open box products/ no missing parts and no damage unused/unassembled = 50% restocking fee (no refund on shipping costs)
- If Parts are missing from an Open Box return = restocking fee is 50% (no refund on shipping costs)
- If returned product(s) is (are) received in non-sellable condition (damaged/scratched/dented, etc.), credit will not be provided.
- No returns are allowed after 30 days.
- All returns must be shipped prepaid or will be refused. Elite ProAV® Screens does not pay for return shipping fees.
Refused shipments will be assessed an automatic 15% restock fee (to cover labor and material fees) plus Freight costs.
All Returns require an RMA number. please submit a Return For Credit RMA.
All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite ProAV® Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.